Voorwaarden

Please note that we ship items only to Registered Card Holders addresses. Despatch Time is 1-3 working days.
Please enter your card number in blocks of 4 eg:  XXXX XXXX XXXX XXXX , please be aware we can only send goods to the registered card billing address If you need goods sent to an alternative address you must contact your card issuer to add an address this takes a few minutes in most cases

Credit card thieves don't waste your time here we will forward any information to the police as Name , Address  used with proof of delivery when you attempt to commit fraud

We regret that we cannot accept credit cards payments from the following countries:  Eastern Europe; Russia; Africa ; Asia, Indonesia.  However we can accept payments by Bank Transfer , Western Union and MoneyGram.

Please note that descriptions, specifications and prices on our website and adverts are correct at the time of going to press and will be subject to variations and alterations without any notice.

Purchases  & Return  Policy
All the orders must be paid in full before goods are despatched.  Products returned within  the time period of 7 days as specified under the Distance Selling Regulations 2000 , if applicable,  must be returned as new with all parts and original packaging.
If a product has been specifically ordered as Viewing Card, Dishes cancellations will be solely at our discretion, returns of viewing cards will not be accepted.

Payment Terms
All prices are exclusive of VAT at the current rate but it excludes postage and package. When you shop online VAT and Postage charges will be calculated automatically when you choose the right option / Country etc. We can accept most of the major Credit and Debit cards by telephone, fax and email orders ( please don’t send by email your credit / debit cards details for security reasons) and we have now integrating a secure Shopping Cart with www.paypal .com . We also accept UK cheques ( subject to 7 days bank clearance), bank transfer and www.paypal.co.uk  . We would strongly advice to not send cash through the post. You can place an order on our online store or you can call us.

Delivery Terms
Creative Satellite Ltd will despatch all the orders fully paid within 24 hours or the latest within 36 hours during working days from Monday to Friday. Saturday deliveries will be subject to a supplement. We can ship items in the UK ,  Europe and beyond.   When orders are sent by Courier or Royal Mail  Next day, note that we do not guarantee the next day arrival or further delays. We use the following Delivery companies: Royal Mail, DHL, TNT and Interlink Express.
Some items as Official Subscriptions cards and Large dishes are on Orders Basis only and can take up to 28 days or more.

Warranty
All the new products come automatically with 12 months Return to base warranty, unless otherwise stated.  All the second hand and Refurbished items come with either 30 Days or 3 Months Return To Base Warranty as appropriate stated. Any product returned to us that is found not to be faulty will be subject to a 20% re-stock fee.                             
Once a return for a faulty or returned product has been processed please ensure that the item has the original packaging and parts as a charge could be made for the missing items. Faulty products will be exchanged, replaced or repaired as appropriate. Return To Base for overseas transactions will require pre-paid postage which will enable us to send the parcel back to you. We are unable to refund any delivery charges. Warranty does not cover the following: neglicenge,tampering; accidental damage, thunderstorms, lighting and spelt liquids.                             E.O.A